Why do insurance carriers, third-party administrators, independent adjusters and self-insureds outsource their insurance claims recordings to Datascribe?

At Datascribe, we recognize that every insurance company has distinct needs and preferences for managing their claim-related voice recordings. That’s why we offer a variety of flexible recording intake options that provide you with complete control over your recordings. Our cutting-edge tools enable secure capture, storage, and management of your recordings as well as a telephonic digital recording system with an 800 number that is available 24/7/365. We pride ourselves on staying ahead of the technological curve, ensuring that our insurance recording services are always state-of-the-art.
Outsourcing claim-related voice recordings can be a cost-effective option for insurance companies. Hiring and training a team of professionals to handle recordings in-house can be expensive and time-consuming. By outsourcing to Datascribe, insurance companies can save time and money while still receiving high-quality services.

A busy claims department at an insurance company may not have the time or resources to transcribe recorded statements in-house, especially during busy periods when claims volumes are high. Outsourcing to Datascribe can free up internal resources and allow insurance companies to focus on other important tasks.

As a third-party provider, Datascribe can offer scalability to insurance companies, allowing them to quickly and efficiently handle an increase in recorded statements without needing to hire additional staff or invest in new technology.

As an industry-recognized and trusted outsource partner, Datascribe has strict quality control measures and tools in place to ensure that all recordings, whether recorded by us or received from clients, meet the highest standards of quality. This can give claims departments at insurance companies peace of mind knowing that their recorded statements and dictations are centrally stored, always accessible and being handled by experienced professionals who have a proven track record of success.

What are the different ways we receive your recordings?

If you prefer the convenience of recording directly into our system, we can provide you with a dedicated 800 number and simple-to-follow instructions to access our always-on, always-ready telephonic recording system. This option eliminates the need for you to purchase your own in-house recording system.  Your telephonic recordings are securely stored and can be managed by you through our feature-rich online platform.

For clients who prefer to upload their own recordings, we offer a secure client web portal and credentialed SFTP (Secure File Transfer Protocol) options. Our system accepts digital audio file uploads in any of the common formats, such as wav, mp3, wma or dss.  If you have any questions about whether your file format is supported, please don’t hesitate to contact us.

We understand that some clients may prefer to store their recordings in their own repositories.  In these cases, we can download your recordings from your dedicated repository, eliminating the need for you to manually upload your recordings to our system. This option ensures that your recordings remain secure and easily accessible from your preferred platform.

How do we manage your recordings online?

All Datascribe, clients are provided access to our secure and feature-rich online platform.  This allows you to view and access all of your recordings and transcripts.  Features include listening, downloading, and ordering transcription – all on demand and with complete ease.

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